You must tag your card again when you get off the train. All rights reserved. I have a whole collection of stored value transit cards from many places! BART will also refund full unused paratransit ticket books. My spouse, relative, or close friend needs help managing their registered Clipper card. Pay With Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. o American Express HD 0UR K(EP%xg:#6(=VU-zTqwn?p Then when you exit, Caltrains will tell you that you have a negative balance. EMC Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream EMC So we just kept our Suica as well as our Icocaused in the Kansai. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. E\\y\F@B.DHR!"g/ affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. REFUNDS. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Copyright 2023 Golden Gate Bridge, Highway and Transportation District. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. I no longer need to use Clipper. /Tx BMC E\\y\F@B.DHR!"g/ To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. This option helps you avoid paying for postage and is the most secure option. Only registered Clipper cards are eligible for refunds. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream You can have multiple adult cards associated with a single account. Enter and space open menus and escape closes them as well. IMPORTANT: Clipper cards will hold funds for . Fares are for one-way travel. Tab will move on to the next part of the site rather than go through menu items. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Due to observed delivery issues this is a less secure option. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Each Smart Pass user only gets one replacement per calendar year. Skip the side navigation menu and go to the main content. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. $15.29. Refunds are subject to the fees in Section 10. Key Clipper information translated to Chinese. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. 2020, Metropolitan Transportation Commission. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Directions to Zide needed from Union Square. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Then take a long joy ride on Caltrains. /Tx BMC Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. After that, you need to tag on and off for each ride. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. You can add value, see what's on your card, and see recent transactions. Prior to that he was an assistant sports editor at the paper from 1984-1987. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). H237402VH2P0P04341Qf& EMC Mail the ticket(s)toBART's Treasury Department. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If a Clipper card is not used for six months, it can be deactivated. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? So what you could do is to rack up a negative balance to offset the $3 fee. For defective cards, no fees will be charged. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. E\\y\F@B.THH!*o* Credit Card Type (check one): o MasterCard . If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. I'd calculate your estimated usage and only put that amount on the card. Get it back from them when you plan your next trip to San Francisco. Stanford University. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. We cannot give refunds for partially used passes or tickets. /Tx BMC . /Tx BMC Paper tickets balances cannot be transferred onto a Clipper card. If you don't want to deal with that, just pay the $3 to get the card. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. EMC EMC Its also required if you want to set up automatic reloading. /Tx BMC /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Your Clipper card will not be returned to you. Include the card number in your description. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Refund will be given as Returns shipping; 14 days: Money Back: . Can I have more than one card in my Clipper account? Choose to stay logged in or to log out. As others have said, you can get it on the Clipper phone app for free. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Q&A: Highway 101 express lanes opened Friday. For details about how to apply for a refund, download theClipper Cancellation Form. Registering your card protects your card balance and allows you to set up an online account. Your session is about to expire due to inactivity. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Log in to your profile to sign up for occasional updates. Paper Tickets EMC In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Clipper App. Less than a cup of coffee. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Options to Oakland Airport from Union Square. You will get a check in the mail at the address you provide. But nobody did. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. If you cannot tag your card successfully, try on another device. My spouse, relative, or close friend needs help managing their registered Clipper card. What should I do if my card is lost or stolen? EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0.749023 g /Tx BMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. It's just $3. He started his journalism career as a sports editor in Iowa in 1975. For youth, seniors, people with disabilities and low-income adults. Registration is easy, and its free. There is no replacement fee for lost or stolen Go Passes. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Warriors Ferry / Chase Center Service Its also required if you want to set up automatic reloading. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. At your request, we can mail you a new card with your balance restored, typically within 2 business days. What do you recommend for getting this resolved? You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream (visit our Chase Center Servicepage Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. EMC If you ever lose your card, well replace it and restore your value for a $3 fee. Opens in new window. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Key Clipper information translated to Spanish. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. ClipperCard is your passport to campus and beyond! Refunds are subject to the fees in Section 10. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? You can have multiple adult cards associated with a single account. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Any suggestions, or is this another way for a government-backed agency to abscond with my money? The Go Pass is valid for thecalendar year: from January 1through December31. E\\y\F@B.THH!*o* I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. "

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