Discover even more benefits of doing what you love. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Get startedand submit your resume. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. It felt pretty good to be able to help this woman. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. What it's REALLY like to work in an Apple store:You get to work with really creative people. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Records the default button state of the corresponding category & the status of CCPA. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . To view your favourites, sign in with your Apple ID. Assess employee needs and develop tech training related courses and/or programs. Add to Favourites IN-Technical Specialist. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Apple expert providing guidance and training on Mac support to other support team members. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. You may be communicating with other technicians, engineers or managers. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple Inc. All rights reserved. As mobile devices become more complex, technicians will be needed to repair and maintain them. You may be communicating with customers over the phone, in person or through email. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. When a customer needs assistance, you quickly assess their situation. Filter our Apple training by your desired technology. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. To view your favorites, sign in with your Apple ID. You reassure customers when delivering product diagnoses and potential solutions. Youll need to be flexible with your schedule. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Copyright 2023 Apple Inc. All rights reserved. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Review the relevant exam preparation guide for detailed instructions on how to prepare. Geniuses often made $25 to $30 an hour based on their tenure. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Lots of different people to learn from and meet. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The mob used the electronics in the store to play music and record their dance routine. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. You maintain composure and customer focus while troubleshooting and solving issues. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Access your favorite topics in a personalized feed while you're on the go. At Apple, the learning never ends, and team members continually support each other. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. It works only in coordination with the primary cookie. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Melissa is learning about more than technology. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Because to create products that serve everyone, we believe in including everyone. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Below, we have recapped what to expect from Apple this March and April based on rumors. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. The next 10 days were essentially "Apple boot camp." 325 reviews from Apple employees about working as a Technical Specialist at Apple. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Stay up to date with what you want to know. This cookie is set by GDPR Cookie Consent plugin. You reassure customers when delivering product diagnoses and potential solutions. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Apple is an equal opportunity employer that is committed to inclusion and diversity. Check your badge on Credly for specific expiration dates. I guess the one part of the job I didn't look forward to was closing the store at night. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. At first I didn't understand why she was so upset about an easily replaceable phone. Apple participates in the E-Verify program in certain locations as required by law. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. This requires a lot of testing and coordination between different teams within Apple. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Different together. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Come to us in your pursuit of success. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Apple certification programs are IT professional certifications for Apple Inc. products. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apples new IT training series begins with the Apple Device Support course. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Come eager to listen and learn from your team, your mentors, and your customers. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Take proctored certification exams from your home or office. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. I also think readers might find the level of diversity among the talent at Apple very inspiring. Customer loyalty and satisfaction is their number one priority. The mob used the electronics in the store to play music and record their dance routine. Copyright 2023 Apple Inc. All rights reserved. The cookie is used to store the user consent for the cookies in the category "Analytics". Both full-time and part-time jobs are available. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. The Apple Professional Training courses are now available at training.apple.com. Apple training delivers everything you need to learn about the technologyonline and on your time. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Copyright After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. It was just a few days later when I received my first follow-up call. At other times, you refer customers to support team members who get them up and running again. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Analytical cookies are used to understand how visitors interact with the website. When a customer needs assistance, you quickly assess their situation. Learn more about your EEO rights as an applicant (Opens in a new window) . You get to work with really creative people. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. United States Department of Labor. You have excellent time management skills and can make decisions quickly. The best part of working for Apple: It had to be launch days! We deliver a full range of Apple courses, including support and repair training for Apple devices. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This cookie is set by GDPR Cookie Consent plugin. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Copyright 2000-2023 MacRumors.com, LLC. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Demonstrate and validate your expertise, whether you're an app developer or IT professional. When a customer needs assistance, you quickly assess their situation. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. The entire store team benefits from your commitment to providing the best care for customers. 2023 And thats our greatest strength. Apple Professional Training exams are offered online and cost $149. Ability to work independently: Independent work is a necessary skill for technicians to have. Copyright 2023 Apple Inc. All rights reserved. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. The courses are sequential, and build on skills and concepts as the user progresses. Design and lead tailored in-person and virtual trainings.. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. As businesses become more reliant on technology, the need for security professionals will continue to grow. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . The cookies is used to store the user consent for the cookies in the category "Necessary". Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. It was a month before any of us would be on the sales floor alone. I agree to the Privacy Policy & Terms and Conditions. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. We also use third-party cookies that help us analyze and understand how you use this website. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Customer loyalty and satisfaction is their number one priority. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Our training team can help you book training for your organisation or for a third party. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. When a customer needs assistance, you quickly assess their situation. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. For more details and to apply, visit, Apple Professional Training courses are available now at. Therefore, we are committed to treating all applicants fairly and equally. These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. This cookie is set by the Google. 2023 United States Department of Labor. A selection of macOS tips to make your Mac life a more effortless experience. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. At Apple, were not all the same. When a customer needs assistance, you quickly assess their situation. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Its a secure, shareable credential. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. All our courses are practical, hands-on, and led by trusted Apple experts. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it.

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