(2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. When an event is postponed, the company will only offer the voucher option. We may, at your request, ask the seller to re-issue your tickets. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Vrbo offered a refund after my husband lost his job. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. Vivid Seats: 100% Buyer Guarantee. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. To stay up-to-date on the events status, monitor the venues website from time to time. If you need help with any problem,please contact us through this form. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. No proof is requested. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. RYADD was also forced to settle with Virginia authorities over the same practices. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. . Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. We will not be opening our Texas theaters this weekend, they tweeted. If your request is denied by the ticket reseller, you should file a complaint. Grounds Admission Pass/Grounds Pass. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Will this be the busiest spring break ever? Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. You can choose between a travel credit or full cash refund. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. Can I get a refund for my Marriott Vacation Club Points? If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Wheres my airline ticket refund from GotoGate? If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. If youre on a monthly payment plan, payments will be stopped while the park is closed. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. Please keep your tickets in a safe place. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. The event kept getting postponed and now he cant get his money back. Tickets for some events are impossible to come by, so you may only find them on the companys site. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Will I receive compensation if my event is rained out, postponed, or rescheduled? Douglas Himberger would really like to know. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. This article was published on March 29, 2022, and updated on April 27, 2022. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. If a re-issue is not possible, you will be refunded the re-issue fee. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. 1650 Arch Street, Suite 2210 We publish the names and emails of customer service managers. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. Livid With VividHow To Demand a Vivid Seats Refund. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Become a subscriber to support our journalists. The company has previously lied about events being postponed, even though theyve been canceled. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200.

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