Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB) The maximum distance measured across the body of the Caravan or Trailer. Total Care covers anyone driving your nominated vehicle. (f)Vehicles being operated solely for commercial use covered by a Business Roadside or Business Plus Care product, subject to the entitlements for that product. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) After actually reading the Terms and Conditions for RACV Total Care and . RACQ will provide assistance on selected islands only, subject to availability. Jan 12, 2016. You could also try coupons from popular stores like LMT HAUS, Monbento, Sheet . Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. Youll be towed in your chosen direction up to the relevant kilometre limit. Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Limited services will apply where your Eligible Vehicle is one or a combination of the following: Services and entitlements will be limited to include: Batteries cannot be fitted to or serviced in Limited Service Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required. 0 Explains what insurance products are available and who provides them, the financial services we offer, how were paid and how we handle complaints so you can decide whether or not to choose RACV Insurance. For policies with a start date from 7 July 2020 - 6 June 2021 or with a renewal effective date from 10 August 2020 - 11 July 2021. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. All major Credit Cards, EFTPOS and Cash payments are accepted as well as Fleet Account customers. For immediate help on the road, call 13 11 11. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. 20% off Chargefox fast charging Based on our current members, we suggest: RACV Roadside Care if youre more of a city driver and rarely travel to regional or rural areas However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. 4 used Show Deal $5off 15% off daily rental rates in Australia and New Zealand + $5 off protection options + Free additional driver Restriction: Terms and conditions apply. Car Insurance is separate to Emergency Roadside Assistance. 90% of issues are fixed on the spot, so you can get moving again. Yes, you can pay for your yearly subscription upfront or by the month. 230039 receives commission for each policy sold or renewed. For $19.99 a month over 12 months or $214 for a whole year upfront, Members will also receive a Windscreen Plus Add-on and extra towing. Where your Eligible Vehicle requires charging, RACQ will provide a top up charge where mobile EV charging equipment is available. Contact RACV; Legal; Privacy Charter 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. Usually, well have someone out to help you within an hour of your call. There is no cost for fitting an RACQ battery to the Eligible Vehicle. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB) Choose from three levels of roadside assistance with monthly or annual payment options. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Terms and Conditions for which an ERA Subscription Fee has been paid for the period during which Service GORDON OAKLEY. *An administration fee of 50 cents is included in your monthly payment amount, equivalent to a maximum of $6 per annum. Extra Care has extended towing options that suit those who travel into rural and regional areas. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. 230039 receives commission for each policy sold or renewed. A licenced person (including a member) who is travelling in the Eligible Vehicle and who requests Services following a Breakdown. RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB) You can find details in the Terms and Conditions. Your Roadside Assistance product entitles any Driver of your Nominated Vehicle to Roadside Assistance after a Breakdown. <>/Filter/FlateDecode/ID[<116D2E55D21DB2110A0002F7D0EABCFF>]/Index[84 26]/Info 83 0 R/Length 97/Prev 353130/Root 85 0 R/Size 110/Type/XRef/W[1 3 1]>>stream See Maximum Entitlements. We can sign you up when you call. Our mid-range package, giving you the basics with extras included. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $330. An Eligible Vehicle with registration details listed on a Roadside Assistance policy. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $1,200. The policy that has been placed in the Excess Use program will be at the Roadside level only, and will not be eligible for any upgrades to Roadside Extra, Plus Care, Ultra Care or RACQ Ultimate. By continuing I confirm that I have read and agree with the Terms and Conditions and the RACV Privacy Charter This is the total dollar value of benefits you can receive after a mechanical breakdown, per incident. RACQ may request that the Driver provide evidence of this. Please feel the joy of shopping with verified RACV Vouchers. Product Offers. . Yes there is reciprocal agreements for basic services. Except for any rights that you are entitled to by law, RACQ and RACQ Service Providers accept no responsibility for any damage to your Eligible Vehicle, or other vehicles or property, including (without limitation) while in the care of RACQ or an RACQ Service Provider. RACV experts debunk ten of the most common petrol myths. Buy now Prices valid as of 1 August 2022 and are subject to change. If your Eligible Vehicles battery is depleted, RACQ will provide you with a top up charge to enable the vehicle to be driven to the nearest Accessible Charging Station if in range. RACV total care covers all your vehicles including motorbikes and push bikes. <> If you have a caravan or trailer, Total Care or Extra Care might suit you they both include a level of assistance if the towing vehicle breaks down. There may be some areas where an RACQ Service Provider is not able to offer assistance on a Caravan or Trailer and you may need to pay for the Service cost or claim reimbursement up to the limit of the entitlement (see Reimbursements). Please refer toEmergency Roadside Assistance Terms and Conditionsfor the exact entitlement. Now with no Join Fee. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. All benefits in the table are subject to limitations and exclusions. Following your request to retrieve keys locked in the vehicle, RACQ will not take responsibility for any damage that may occur and will require that a waiver be signed prior to any work commencing. Youll get help in any vehicle youre driving, not only your nominated vehicle. Part of this responsibility is ensuring that members with roadside assistance are not using the service in lieu of proper mechanical maintenance, or regularly requesting roadside assistance for the same recurring incidents. Total Care At $280 Annually Or $23.83 By The Month | RACV. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. 2Shell Width On domestic-only policies, the standard excess is instead $100, which can be again be lowered to $0 when a higher premium is paid. endobj Where RACQ is able to assist you and incurs additional costs in providing Services to you on an island or river crossing, for example, barge, ferry or additional towing costs, you will be required to pay any additional costs RACQ incurs in accessing the Breakdown site. Please refer to Towing Entitlements for Eligible Caravans and Trailers. Any costs associated with charging the Electric Vehicle will be at your own expense. Plus, caravans and trailers are covered when towed by your nominated vehicle, or any car youre driving. Plus, save more on your yearly subscription cost the longer youre with us. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. Heres what to do and how to stay safe if it does. Any Caravan or Trailer that is covered for RACQ Roadside Assistance. Hospitality & Tourism. It should be read alongside your Certificate of Insurance. A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. Areas within the greater Gold Coast, Brisbane or Sunshine Coast regions. RACQ will provide Services to the following locations within mainland Queensland where rivers need to be crossed: Jardine, Daintree, Bloomfield, Mossman and Noosa North Shore. You're also covered in any other eligible vehicle you drive. RACQ will not cover transport, accommodation or other expenses incurred by you on the journey to return Home afterwards. Level 2, 550 Princes Highway. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. Travel Entitlements cannot be used towards payment for prebooked travel arrangements. #12. RACQs Excess Use program is used to identify, monitor and assist those members with roadside assistance who are deemed to have made excessive requests for service. RACV Extra Care provides peace of mind when you travel in and out of town. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. If you travel with a caravan or trailer over long distances including to regional areas, we recommend Total Care. We will, however, provide a tow of 20km in any direction to a repairer at no charge, providing that the vehicle, and associated components are entirely intact. Size and Weight Restrictions Weight (GVM*) Height Width Length^ TOTAL CARE 8 Tn 3.3m 2.5m 9.0m 10'9" 8'2" 29'6" * GVM (gross vehicle mass) of a vehicle means the maximum loaded mass %%EOF This includes battery electric (BEV), plug-in hybrid (PHEV), hybrid (HEV) and fuel cell (FCEV) vehicles. Roadside Care covers anyone driving your one nominated vehicle. I have 4 x cars and it says I nominate a vehicle for the total care package, and also get the benefit in any car I'm driving. We use cookies and other technologies to understand and improve your browsing experience. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. Our entry-level package, perfect for city drivers who like to stay local. The driver kept banging on about having RACV Total Care with the 100km towing limit. A location along the most direct route from a Breakdown site to the Attending RACQ Service Providers Premises. Comprehensive, Third Party, and Motorcycle Insurance RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB) Total Care is our top-range choice perfect for families, those with multiple cars, and long-distance drivers. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB) Lockouts and flat tyres/batteries 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Administrative fees of 50c a month apply for monthly payments, $6 for the year. This site will not function correctly without JavaScript enabled.Please Some people won't leave their driveway without Total Care on car and bike, others (me incl) don't have any breakdown coverage I carry puncture kit and basic tools on the bike but that's it. Any licensed driver using your nominated vehicle can get help. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Upon becoming a member of RACQ, the member agrees to be bound by the RACQ Membership Terms and Conditions, Constitution, and any relevant product terms and conditions published by RACQ or one of its third party providers may change from time to time. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. With respect to a member, an entitlement to receive Roadside Assistance for any Eligible Vehicle that the member is travelling in. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. SPRINGWOOD QLD 4127. Hey Unregistered User, Please consider signing up and joining our community as either a Free or Subscribing member which helps pay our bills ! Save on your annual subscription with discounts the longer youre with us^. Please note, Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applied waiting period. With Extra Care and Roadside Care, service is only for your nominated vehicle. Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. Mobile: 0411 882 822. It's great for those who mainly drive in metropolitan areas. From past experience though with others we were travelling with, (we've yet to have to use it) they tell you to get to the nearest town. The longer you stay with us, the more youll be rewarded. Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify RACQ and any RACQ Service Provider against any loss, damage or claims. DEAL . Motorcycles requiring Roadside Assistance may experience delays in some rural areas, depending on the availability of equipment. $2375 DEAL. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Plus, any licensed driver using your nominated vehicle can get help too. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB) ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. Organisations looking to provide the best training to their people to build a culture of proactive care; Occupational Health & Safety departments looking for better ways to reduce risk and promote a healthier workforce; Managers looking to support staff mental health and create a culture of resilience Features Include: 6 Speed Auto Transmission Climate Control Heating and Cooling P/Steering ABS Brakes Cruise Control Traction Control Stability Control Airbag Safety Power Windows CD/MP3 Player AUX and USB . Broken down and need help? Taxi services will be subject to the availability of taxis in the relevant area. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. RACQ will also pay for the return air, coach or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. RACQ will not charge you any merchant fees, credit surcharges or road tolls where it is providing Services in accordance with your Entitlements. enable JavaScript in your browser. A Reasonable Time has been allowed to repair the Eligible Vehicle; or, The Driver has reached or been allowed time to reach the agreed destination once it has been agreed that Vehicle Recovery will be provided; or, The Maximum Entitlements have been reached; or, The Eligible Vehicle is at a place of repair and the Driver has returned Home (Alternative Passenger Transport will be provided to collect the vehicle once it has been repaired); or. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB) Doesn't sound good but the motor is . . RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB) Our mid-range package, giving you the basics with extras included. If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. RACQ does not cover vehicles that exceed one or a combination of the following: *. Any motor vehicle or motorcycle that are covered for RACQ Roadside Assistance. Received text at 1217 - Tow truck wait time 140 minutes. To be considered eligible, your Caravan or Trailer must meet the following criteria: (c) Does not exceed the size limitations; (d) Not an Ineligible Caravan or Trailer. Thank you for submitting the form. 103 0 obj We use cookies and other technologies to understand and improve your browsing experience. Your type of roadside assistance subscription will determine how far we can tow your vehicles. endstream Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. It's where you maintain your rights to exclude users from your app in the event that they abuse your website/app, set out the rules for using your service and note other important details and disclaimers. Vehicle size and weight restrictions apply. 84 0 obj Qualified mechanics on call, no matter how many times things dont go to plan. But I pull over to check. Vehicles that are not eligible to be covered by RACQ Roadside Assistance in accordance with the criteria for Ineligible Vehicles in the Service limitations section above. If RACQ cannot unlock the Eligible Vehicle, we can help arrange professional locksmith services. It is your responsibility to inform us of your correct residential address. endobj Monetary limits apply to individual breakdown benefits. If you run out of fuel in Victoria, we'll bring you up to 5 litres of free fuel to get you to the nearest service station. It depends on where you drive. The kilometre limit is different for each plan: Youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. The issuer of RACV Motor, VVC, Caravan and Trailer Insurance products, Insurance Manufacturers of Australia Pty Ltd (IMA), aims to develop, and we aim to distribute, retail insurance that meets our customers likely needs, objectives and financial situations. Roadside Assistance can be purchased by any resident of Australia, with an Australian residential address. The Caravan or Trailer wheel nut spanner and jack (heavy duty, if required) must be provided. This deposit may be refunded if RACQ is able to verify your Entitlement. It includes: assistance for you in any vehicle you're driving assistance for anyone driving your nominated vehicle 100km metro and regional towing, per incident three taxi trips up to $100 each, per breakdown Complete Care, Comprehensive, Third Party, and Motorcycle Insurance. RACV Complete Care Motor Insurance is issued by Insurance Manufacturers of . Please note that Eligible Caravans or Trailers are only covered for this Entitlement for members with RACQ Ultimate. 3Including drawbar for caravans. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive. Proof of this may be required at the time of claiming entitlements. If the annual limit is exceeded, you must pay any costs of us providing Services to you until your limits reset. RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB) If you would like more information, please contact 13 19 05. For policies with a start date from 19 May 2019 to 2 August 2022 or with a renewal effective date from 30 June 2019 to 4 September 2022. However if you require to exercise your premium membership rights when in another state you must inform the local organisation of this. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB) Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits. (a)Alternative passenger transport of economy class air, rail or coach for up to 5 people. Youll be towed in your chosen direction up to the relevant kilometre limit. These general terms and conditions of use apply to the https://www.careers.total.com website and its candidate portal. See criteria for Eligible Vehicles in the Service limitations section above. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. If the Eligible Vehicle requires towing while it is towing a Caravan or Trailer, the Caravan or Trailer will be towed under the same conditions as the Eligible Vehicle, to the same destination, providing that it can be towed behind the attending tow truck. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Car Insurance provides cover for damage you may unintentionally cause to peoples properties or vehicles as a result of an accident on the road, as well as other listed events such as theft, vandalism or fire. Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. For a list of current islands please contact RACQ on 13 1111. Please refer to the End of the Incident section above. From. Based on our current members, we suggest: RACV Roadside Careif youre more of a city driver and rarely travel to regional or rural areas. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. For policies with a start date from 28 October 2021 - 2 August 2022 or with a renewal effective date from 30 November 2021 - 4 September 2022. Fax: +61 3 9790 3065. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) Out of charge For a full list of inclusions, exclusions and benefits please refer to Emergency Roadside Assistance Terms and Conditions for the exact entitlement. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). By subscribing, you automatically become an RACV Member. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB) The analysis included evaluating how a car (and its driver) is insured (whether by market value or agreed value); what inclusions were on offer, such as hire cars or free roadside assistance; and. Our top-range package with all the extras included. In some instances, RACQ may provide a referral service to specialists who may be able to assist in the above situations at the Drivers cost. Keep in mind that administrative fees apply for monthly payments (up to 50c a month thats up to $6 over the year). The car had problems the local mechanic could not fix. RACV Summer Bike Assist is subject to the general conditions, exclusions, limitations of the RACV Emergency Roadside Assistance terms and conditions, available at https://www.racv.com.au/content/dam/racv/documents/on-the-ro.. To be eligible, you must complete the form at https://events.racv.com.au/summer-bike-assist during the promotion period. A Government-gazetted road or driveway which is accessible under all weather conditions by a two-wheel drive motor vehicle. In addition to those limitations already set out in these terms and conditions, we will not provide Services where: (a) The damage is caused by an Insurable Event; (b) You have suffered broken windscreens or windows; (c) Your vehicle is an Ineligible Vehicle or an Ineligible Caravan or Trailer; (d) Your vehicle is already situated, or receiving services, at any garage, or service station, including that of an RACQ Service Provider, or undergoing mechanical or electrical repairs at yours, or someone elses premises; (e) You require supply of spare parts or tyres; (f) You require maintenance or general mechanical repairs, including temporary repairs to steering, brakes or other safety components. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. If for any reason an RACQ Service Provider in a Remote Area is unable to respond to your call, you may be required to pay for the Service cost from a third party and claim reimbursements up to the limit of the Entitlement (see Reimbursements). Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. A person engaged by RACQ to provide Services. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee.

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