Payment by American Express, VISA, MasterCard, Discover Card, JCB, UnionPay, and Diners Club is accepted. We recommend booking your flight arrangements through Holland America Line's Flight Ease. We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. do a Zoom call, etc. Ambulatory Accessible Bottles and other containers will be collected for safekeeping and delivered to your stateroom on the last day of the voyage. Although ourGuest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs. The most important determinant of risk is the traveler's destination. A bit of confusion on the semantics. This package is great for those wishing to stream movies and such while underway and seems to have fairly good reviews from previous customers. Facilities include: For rejuvenation through exercise, Holland America Line spas offer fitness classes to help you achieve optimum health and vitality. For bookings made in Australia, submit written cancellations to Holland America Line, Level 5, 465 Victoria Avenue, Chatswood, NSW, 2067 Australia or generalenquiries@hollandamerica.com.au. Staffed with professionals, the tranquil Greenhouse Spa & Salon invites guests to embrace sensory indulgence on a luxurious cruise vacation to remember. Stay tuned for more details as they roll out the system across all their ships. Guests who are unable to care for their basic needs (e.g. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up). You can also choose from a variety of group activities such as cooking and computer classes, basketball, volleyball, bridge and board games to name a few. If you wanted to pay by the minute, that was still an option: -pay as you go, $.79/minute -200 minutes/$99 -400 minutes/$159 -600 minutes/$199 Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. Mobile Phones: Passengers on all Celebrity ships can use their mobile phones onboard. A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. For questions about your service or about billing, please contact your home network customer service. All 6 sections of Online Check-In have been completed and indicate a green checkmark; You have made your final payment more than 24 hours previous; Your documents have been processed by Holland America Line; United States/Canada: 1-877-SAIL-HAL (1-877-724-5425). . The Value plan starts at $54 for a three-night cruise, meaning you may surf all your favourite sites, including email, news, sports, weather, banking and finance, but it does not support Skype calling or music streaming (e.g. Zaandam *IMAGE DEPICTS SOME, BUT NOT ALL OF THE SITES & APPLICATIONS YOU MAY ACCESS Youll find a select number of free sites under Complimentary Browsing.. Internet speeds can vary significantly from line to line and ship to ship, depending on factors such as location and available bandwidth. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Mobile Phones and tablets: Laptop rental is not available, however, each ship has an internet cafe with computers which can be used to connect to the internet. Guests in each stateroom receive a disembarkation package near the conclusion of their cruise, which includes luggage tags, an assigned disembarkation time, and details about customs formalities, baggage handling, travel arrangements, and other important information regarding disembarkation. In most foreign countries, the laws are not as stringent as those in the United States. Guests can use these cruise line apps to check the daily activities, make reservations, and more. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Audible smoke alarms in all staterooms and public areas. Some apps do offer a chat feature that can be purchased for a small fee. Guests must be 21 years of age or over to purchase or consume alcohol onboard. Onboard, Holland America Line offers a variety of beverage packages and cards for purchase as gifts or personal use. U.S. Department of Transportation Cruise Line Incident Reports. Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. If tour details are not yet finalized, please check again closer to your departure date. Refill your medicine prescriptions sufficient for the duration of the cruise. It was only available under my mariner number. You can also use Royals app without having to pay to connect to their Wi-Fi. Most cruise lines don't offer speeds that can support streaming services like Netflix or Spotify. This is a direct reflection of listening to guest feedback. Limitations apply. A general per-day internet usage rate of $29.99 is availble for sailings up to 12 days long. We felt the term Dressy was a bit less stuffy and a bit more festive, which is what a dressy evening should be: a chance to get dressed up and enjoy the evening while still being comfortable. If you receive a busy signal or message, please hang up quickly and try your call again. The Designated Person, together with his/her staff, conducts multi-day, annual inspections of every ship. Please keep in mind to change your settings for your credit card to World prior to the start of your cruise, even if your cruise is within Europe. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. At some point in your travels you may experience an emergency. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. You may also receive arrival documentation from Immigration when arriving at the airport. Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! They have an Internet Point area where you can use onboard devices or bring your full ship usage. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Please note the following general information about Luggage Direct: Bags VIP luggage delivery allows you to bypass the baggage claim and begin making the most of your vacation right away, without the burden of luggage. The package is priced slightly below all the other packages of the other cruise lines, about $3 to $4 less per day. Turn Wi-Fi on and connect to your ships network. Your travel advisor, however, may assist with these arrangements. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older. Nieuw Amsterdam For a more in-depth look at the check-in process, check out our video walk-through. We are pleased to offer Flight Ease, the easiest way to book flights for your cruise vacation. After a successful trial of Starlink satellite internet on Freedom of the Seas, RCL says it will be rolling it out to the rest of the fleet soon. Shore excursion vouchers will be delivered to your stateroom on the day of embarkation. We had our plan through HIA, which is the booking for our cabinso the internet plan is for the cabin. Based on guest feedback we have moved away from pricing based on minutes or megabytes. For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Tickets are nontransferable and name changes are not allowed. Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. We have created a broad range of shore excursions with options available for every desired activity level. On a Holland America Line cruise, you do what you want, when you want. Holland America Line's EZpay option makes it a breeze to budget for a dream cruise vacation and pay it off over time. Holland America Line Holland America Line Connect is the brands version of satellite internet at sea. Laptop rentals, email access, and other items for this coverage can be found on their website, but for those needing streaming services or more robust coverage for work, you must take a hard look at this one before booking. If cost factors dictate the need for fare increases, Holland America Line may do so at any time prior to departure. DW has the app as well, primarily for internet access. Refund issues must be dealt with solely between you and the service provider. Passengers staying in suites pay a $16 per person, per day service charge. Due to customer and security concerns, we have a "no visitor" policy on board our ships, and regret any inconvenience this may cause. Holland America has introduced a new package available as an add-on to standard fares. The number of Dressy Nights for collector voyages is based upon the duration of each individual voyage of the ship. Summer temperatures in Fairbanks and other parts of the Interior often reach 70 and 80 degrees Fahrenheit. Overall, users have good things to say about the service, though it does appear there can be some spotty coverage depending on your itinerary. This page contains affiliate links for which we may receive financial compensation when a purchase has been made through one of our affiliate partners. Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection at https://www.cbp.gov. In absence of running water, the use of alcohol-based hand sanitizers is recommended to help prevent disease transmission. Q I have opted for a guarantee stateroom. Guests who have committed or been convicted of a crime may not be allowed into Canada. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). If the current available price exceeds the original airfare, the guest must pay the additional charge. The service is available in more than 250 U.S. airports. Please contact the ship's Medical Center for any medication requiring refrigeration. As we continue to review our restart protocols we are now able to allow guests using oxygen concentrators or undergoing peritoneal dialysis on all voyages. This allows you to browse websites, use social media apps (except for TikTok), and access email (no VPN). Cruise vacations are casual by day, whether you're on the ship or ashore. Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Roll-in Shower: Staterooms J1074, K1011 & K1012. The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Trusted by 2,000,000+ users Verified Get Codes ****** ADVERTISEMENT 70% Off Enjoy 70% Off Holland America Goods At Walmart Expires 1-6-23 Get Deal 50% Off Flash Sale! For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board. Here are the current prices. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. Choose from two Internet packages based on browsing habits then use apps or sites in your Wi-Fi plan without worrying about minutes or megabytes. A We have two convenient ways for you to obtain your luggage tags: Q Why does my luggage tag have a box with a number and letters in it next to the stateroom number? Internet was not handled by HAL giving you a username tied to your cabin, and then you creating a password ( as you are describing). Every decision we make starts with that basic rule. We urge you to have the letter faxed in as soon after making your reservation as possible. You will receive a passport receipt upon collection of your passport, and will be advised on board when the passports will be redistributed. Jacket and tie are appropriate for gentlemen, while ladies wear a cocktail dress or gown. Transfer Shower: Suite A6150 and staterooms VA8149, VA8147, VA8134, I-7099, I-6131, V5175, V5152, I-5133, V5055, V5054, VH4165, VH4144, VH4105, C1134, C1123, C1121 With Express Docs, international guests no longer run the risk of document delivery delays at the border. In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. Ambulatory Accessible The Premium packagelets you connect up to 4 devices with a usage limit of 6GB. It includes any alcoholic drinks priced at US$11 or less. A To expedite the checkin process at the pier, we recommend that guests print out one full copy of their Express Docs for their party along with the first page and any applicable vouchers for each guest traveling. If you are a NON-US or NON-Canadian citizen and are arriving to Canada by air, you may require an Electronic Travel Authority (eTA) to fly to or transit through Canada even if you do not require a TRV. Additional travel needs can be requested directly with the airline using your air confirmation code to access your flight reservation. To arrange special meals, please contact the Ship Services Department at 8005411576 at least 60 days prior to departure. Dining requests should be made when you book, in advance of sailing. Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052 provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Ships without Tamarind receive two nights at Pinnacle Grill and one night at Canaletto. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. If you do not currently have a Holland America Line account, please click Register above. OurStandard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid (90% if you purchase our CPP Platinum Plan). Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: Note: If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress. Babysitting service is not offered on board. Click the Advanced tab and tick the Show Develop Menu in Menu Bar check box to add the Develop button to the Apple menu. Fees: There is a per-day social media package available for $14.99 which allows access to popular social media sites. I like to check my email every day or two and have always been able to do that for free in the ports; sometimes in the terminal. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. There is no need to wait for documents to be reissued when you add a package or make a change to your booking. 250 minutes $100 100minutes $55 Pay as you go plan 0.75 cents per minute. Learn More About Holland America Line Facsimile service is available on board. There are 3 packages - Social - which lets you get into facebook and a few other social media sites - it is very limited. Under page range you may select which pages you would like to print. Q: Are a jacket and tie required for men? Internet charges also vary by cruise line. Onboard credits may be used to pay for Crew Appreciation, with exceptions for certain credit types. Applications that use high. ), Surf (most popular): $24.99. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. Cash deposits can be made on the last day of the cruise. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Are there any additional fees for using EZpay? The line offers a choice of packages, including social media only packages, starting at $12 per day. Baggage fees are the guests responsibility. COVID-19 Protection Program: This new element of the Worry-Free Promise is designed to assist guests who, as a result of being suspected of having COVID-19 or testing positive for COVID-19, may be unable to travel to embarkation, may be denied boarding, may be quarantined on board or disembarked early. There are three packages available, all with varying levels of data available: Social allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls $14.99/day, Surf the most popular option which allows for broader internet surfing including news and sports sites, accessing your e-mail, but also may not allow for streaming or audio/video calls $24.99. From outside the U.S. access 1-321-837-6106. Click the blue link and that will open the Boarding Pass to print. Home Cruise Tips Guide to Cruise Ship Internet and WiFi. Important Information for Service Animals on Australian Cruises Click the box and an alert will appear saying the following pop-ups have been blocked. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. Each year between 20-50 percent of international travelers, an estimated 10 million persons, develop diarrhea. Personal checks are not accepted on board. Wavenet is the internet service provided by Oceania, and the basic levels are free to all sailing with them. Switzerland residents: +41 (0) 22 884 18 70, You can also reach them by email:hollandamerica@cibtvisas.com. Fees: Several packages are available. A We will not charge document reissue fees for Express Docs. Flight search options include choice of round trip or one way travel, economy or premium classes, maximum number of stops, airline, and layovers en route if desired. The price varies by the type of plan and the cruise line. * Prices are per person per day. [emailprotected] is the program covering all of Disneys internet packages at sea options. A It is a requirement that each guest complete the Online Check-in process and review the cruise contract to access his or her Express Docs. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. You may access Express Docs online 24/7 at your convenience, approximately 45 days prior to departure. Internet and Wi-Fi: Cruise & Maritime Voyages Australia-based ships both offer Wi-Fi internet access in all suites and most public areas. Your travel advisor can provide you with additional information if you are interested in this option.

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