We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Minimum payments are required for each Credit Plan. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Slumber Search is supported by readers. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Sat, Mar 23, 2013 : 4:55 a.m. When this store opened we would frequent from time to time. I purchased a garden stool in October of 2022 that was delivered in November. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! I cannot thank Kat and Michael enough. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. I emphatically recommend that you shop elsewhere. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. It's simply frustrating dealing with people that work at arhaus. Arhaus Furniture Customer service? They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Dont buy from Arhaus. She was amazing. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Where can I find more information about my Arhaus Credit Card account? We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. A 10% restocking fee will be applied. A 10% restocking fee will be applied. I had been looking for a while and when I found this set I fell in love. All of the pieces have held up well, despite heavy use. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Overall I am I giving this a 4 star because of Tricia. We'll be returning here for many years to come. . Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I just agreed to take the wrong color and one brok on delivery. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. That looks normal. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Just. I would suggest that no one buy any product from this company. Each one was a recording to hang up and go online for more help. No one called. Even if you spend thousands of dollars you will not receive any support. All the furniture is beautiful. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. The level of customer service was exceptional. So the took them back and reordered the two chairs. So we decided to check out Arhaus at UTC in La Jolla. They said no and didnt seem to care that I was going to write reviews. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. I love elegant and sophisticated design Arhaus offers. Now I just call her at Arhaus and tell her what I want. Very poor customer service. We find forgotten antiques and give them new life. 11 reviews of Arhaus "LOVE THIS STORE. 68. Simply amazing. Do you offer in-home design consultations? Who knows? So i called Daniel and told him about this and he said he will call me back. Purchased a console for my living room! Are the prices the same in stores and online? The day one mission was to make furniture sustainable, both environmentally and in product quality. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. I love my beautiful, charming, cottagy apartment thanks to Arhaus. This new rep stated she will contact me by the end of the week once she hears from UPS. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Kudos to Tracy the designer who helped us. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. The moment we walked in we knew this store fit our style. This plan will also cover seam separation. My residence wont be ready for weeks. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. Do I need to create an account to order online? Note: Pricing on floor samples and at Arhaus Loft locations may vary. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io We will definitely be repeat customers. DO NOT BUY the worry-free protection. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Highly recommend Arhaus as a very good store with beautiful merchandise. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. When I finally came close to making a choice I showed him a picture of my family room. I, too, have shopped there and was completely ignored by their staff. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. The customer service has been extremely poor, had I not called no one would have followed up. I cannot comment on the quality of my furniture since I have just received it. No issues with ordering, delivery either. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. It was delayed in May, promised it would arrive in late June. I'm giving this 3 stars because I had both good and bad experiences in this store. Reduce the excessive fees charged for returns. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. They told me they dont cover surface issues, are you kidding me? He offered different seating options to match the table within our budget. I will rather go to Bob's furniture. The aesthetics of Arhaus is simply beautiful. Luckily for us, Alyssa, the store manager, took over our account. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Can I pick up my merchandise at the distribution center? My sales person, Cheryl Jones was amazing, patient and addressed my every concern. If you use one of these and buy something, Slumber Search may make a small amount of money. After several emails and phone calls over a two-week period, I still do not have a return label. I decided to return the blankets and Arhaus sent me a shipping label. Have bought several pieces in the past, but never again. Better yet, these already-marked-down slipcovers were an additional 50% off. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. These are merely guidelines for measuring and do not guarantee your furniture will fit. They sent one email in May to say my order was processing. Thank you to Tricia and Michael for all of the help with our furniture purchases! Can I request delivery on a Saturday or Sunday? He was so genuine & professional. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. 60 days. His product knowledge put us at ease once we decided on our bedroom set. I was sent a second label that i used for the second box. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Arhaus' customer service is definitely lacking. Cannot be returned. I recently purchased a condo after selling my home. Guess im out $250. All the dishes I paid full price for and I didn't get to use have since gone on sale. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. My kids love the Kipton sectional that the neighborhood kids like to camp out on. Start with a fabric or finish swatch to ensure the perfect choice. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. "We Are Very Disappointed with Arhaus quality and customer service. Customer service's response was that normal wear is not covered. This rating has decreased by -10% over the last 12 months. We have enjoyed a wonderful experience working with the team at Arhaus. It was also replaced and the 3rd one also had an off color board. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Resolution went from November to December to you guessed it January. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! The delivery man actually realized it was there. A The phone number for Arhaus is: (913) 663-0250. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. The customer service is reprehensible. Beautiful quality furniture. This order arrived yesterday, 7/18/14. A new customer service representative created another email to send to UPS. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. It needs to be done with a hand held attachment! If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. 70. May all benefit! For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. Create Account Keep me signed in It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Looking forward to replacing our coaches next. Companies can ask for reviews via automatic invitations. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. On another point the art we have received couldn't have been better packaged and the delivery was great. Without her I do not think I could have ever had done it. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. We have since been back to order additional items. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. The deliveries went smoothly and my purchases arrived quickly. I mailed. I sent a request for a second shipping label. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. He was very professional and patient during our decision making process. He's the complete opposite. I should have looked here first but it was just a small purchase. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. They just ignore the questions. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Like all things you read on the Internet, understand there is no better judge than yourself. Thank you Tracy. Sign up for promotions, decorating tips and more from our team. I went in today and found a floor sample chandelier. Date of experience: 08 October 2022 I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. I just ordered too much ;). I have spent way too much money at Arhaus over the years to be treated so poorly. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. He was super friendly and helpful. I asked for my money back. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Most of our products and custom options are available online, however not all pieces are shown. They sure asked me to pay for the furniture right away. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Will you share my email, home, or business address with other companies? After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Had a very helpful designer who gave us numerous options and ideas. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. We have made several purchases with them to furnish our new home and they have been fantastic to work with. Furnished almost our entire house and the quality of the furniture is amazing. The Palmer bedroom set we purchased looks great and very impressed with the quality. She took us to the second floor and when I got off the elevator I saw it immediately. Bad experience all the way around. It's was a big change but being empty nesters we felt it was time. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. They expected me to put the old cushion in the new cover. They have a huge selection of their furniture and are more than willing to help you every step of the way. People that come over say the room belongs in a magazine. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. The shipping label would only cover the weight of one of the boxes. They have probably the most interesting and diverse high end furniture range in San Diego. Do I have to make a monthly payment on financing plans? Made to your specifications and submitted for production at the time of your order. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. It's an amazing piece and like no other. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. I do wish returns would be a little less costly. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. We have purchased gorgeous coffee table after seeing it on floor. On the day of the delivery Tricia was there!! They then promised late August. To be removed from our postal mailing list, unsubscribe here. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. I ordered lamps and bedding. Are all of your products available online? Poor customer service. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Delivery time is problematic with this company. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Know what you want before you order but seriously you can't go wrong buying at Arhaus. The invoice is very misleading. We furnished our dinning room, formal living room and family room furniture at Arhaus. Beautiful furniture at shocking prices. Thank you to Daniel and Michael as well as the professional delivery team. We purchased 2 dining table end chairs in Feb 2021. Start with a fabric or finish swatch to ensure the perfect choice. And non of the back rests held shape they sagging and about 1/2 full now. Thank you. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Unfortunately, their quality control leaves a lot to be desired. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Arhaus custom Thank you Michael and Sandi Trish and Bob. It is always a broken promise. Spent $13,000 on a custom leather sectional. The furniture itself has held up well with 5 kiddos, however the cushions have not. Gorgeous product! He assured me that the chair he was recommending would work out. Depending on your pick up location, the processing of this refund can take up to 30 days. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. It was purchased during a very good sale at the store. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. You have successfully subscribed to our list. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. After finalizing the design the order went in. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Does someone need to be home to accept my delivery? They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Thank you for your exceptional service and quick turnaround time! I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. BEAUTIFUL FURNITURE STORE ! Walking around aimlessly Tricia came to the rescue. I never received any paperwork from them confirming my purchase. Our sales associate was Daniel and he was very good sales person at that time. Purchased two new pieces for our new apartment. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Once you've made your decision, send back the rug swatches within 14 days for a full refund. I love this store! When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Debra Cleare helped us with bedroom furniture, accessories and tables. My quality and service experience has been much better at Williams Sonoma brands and CB2. Step 1: Dig deeper by asking the right questions I hope Arhaus realizes what an asset they have in her. We highly recommend them and will be certain to work with them again. Restocking fee does not apply to Non-Furniture Items as defined above. We discovered the Tahoe, which is even better. Within a couple of months the item began peeling. The back cushions are not sewing straight. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. From start of purchase to delivery, I am 100% thrilled with my purchase. We also purchased 6 leather:tacked dining chairs recently. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Worked with the design team to match new items from our previous purchases with another Arhaus store. They assist you in every part of the process. This is total crap. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. She is amazing!!!! If you received a UPS Ship Notification email, you may track your shipment at ups.com. STAY AWAY. With a 7-page contract. See how it all works here. Verification can help ensure real people write reviews about real companies. I agree with all of the 1-star comments. How am I supposed to do that myself? Is Arhaus an environmentally conscious company? I was informed that the benches are ready but the table will likely be delayed until May!! They have moved my delivery date multiple times and can not commit to anything. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. With a keen eye for details, love for . We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Now they are offering me a different model chair. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Well, my husband and I have been looking for chairs for a year now.

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